Privacy Policy
Last updated: 29 October 2026
Clinic Dost ("we", "us") runs a WhatsApp-based token (queue number) booking service for clinics. This policy explains what we collect, why, and how long we keep it. It applies to patients and their relatives who message our WhatsApp number, and to clinic staff who use our dashboard.
What we collect
- Patients: your WhatsApp phone number, the patient name you give us, the clinic you booked at, and your token number and its status (waiting, called, cancelled).
- Messages: the text you send us, used only to understand your request (book, check status, cancel, timings). We do not keep the text of your messages in our usage logs.
- Clinic staff: login details and the actions taken in the dashboard.
We do not ask for, and you should not send, any medical information. We never send diagnoses, prescriptions or other medical details on WhatsApp.
How we use it
- To give you a token, show your live queue status and send you a confirmation and a "your turn is near" message.
- To tell you if the clinic pauses the queue (for example, the doctor is late).
- To let the clinic manage its queue.
We do not sell your data, use it for advertising, or share it with anyone other than the clinic you booked with and the service providers listed below.
Automated understanding
To understand free-text messages (for example, "Ramesh ke liye token chahiye"), we first use our own rules. When those are unsure, the message text may be sent to an AI service (Anthropic) solely to classify the request. Your phone number is not sent, and the service is not used to answer medical questions.
Service providers
- Meta (WhatsApp Business Platform) — to receive and send WhatsApp messages.
- Anthropic — to classify message text, as described above.
- Our hosting provider — to run our servers and database.
How long we keep it
Patient phone numbers are deleted from our records 30 days after the visit. Anonymous counts (for example, tokens per day per clinic) may be kept longer to improve the service.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask us to access, correct or delete your data, or withdraw consent. Cancelling your token or not messaging us again stops further messages. To make a request or raise a grievance, contact us below.
Security
Data is sent over encrypted connections and stored on secured servers with access limited to people who need it to run the service.
Contact
Clinic Dost, Pratapgarh, Uttar Pradesh, India
Email: hello@clinicdost.in
We may update this policy; the date at the top shows the latest version.